HANDLING OF INFORMATION OBTAINED ON THE WEBSITE OR BY EMAIL
Visitors to the www.escapadaviajes.com and www.couponflight.com websites, operated by the travel and leisure division of Viajes Regalo, S.L.U with Tax Identification Number B86163433 and registered address at Paseo del Club Deportivo Nº 1 and owners of a commercial brand specialising in travel (hereinafter "ESCAPADA VIAJES", commercial brand devoted to travel, tourism and leisure, with Community of Madrid travel agency ID (CICMA) 3232), are under no obligation to identify themselves or provide any personal information. Nevertheless, in order to comply with the aims set out in this data protection policy, ESCAPADA VIAJES may request users to provide certain information about themselves and their debit or credit cards or bank accounts (hereinafter "personal information"). Prior to any request for personal information, ESCAPADA VIAJES will make available its data protection policy available to users.
ESCAPADA VAIJES undertakes to protect your privacy; the privacy declaration on our website details the information that we collect, what we do with it and how we protect this information.
1.- In order to process your booking, we will need to obtain your personal information, which may be requested on the website or by telephone. This information includes the following passenger details, wherever applicable: name, address, passport or valid identity document number issued in the EU by a national government, telephone number and email/IP address, credit/debit card number and other payment details.
At times we might ask for information about a passenger's health (only for those who require special medical attention) that might affect the preparations for the chosen flight, cruise or other type of travel arrangements.
Your information may be used for the following purposes: to contact you should the time of the flight, cruise or other type of booking change or be cancelled; to check or monitor the credit or any other card used for payment; to provide you with information on the security at customs and immigration; to detect and prevent offences and dangers to safety; for administrative and legal matters; for statistical and marketing analysis; to check systems; for customer surveys; and for customer communications.
Moreover, this information may be transferred to companies hired to act as "data processors" by our company, or with your agreement to service suppliers, such as hotel suppliers, vehicle hire companies and credit card companies.
There will always be strict security protocols regarding the storage and disclosure of passenger data. Our security protocols require identity verification prior to revealing significant data regarding the booking for your flight, cruise, hotel, etc.
2.- ESCAPADA VIAJES wishes to inform users that personal information collected through the website or by telephone by reservations personnel can only be accessed for processing when it is adequate, pertinent and not excessive as regards the scope and the specific, explicit and legitimate purposed for which it is to be accessed. It will be deleted when it is no longer necessary or pertinent for this purpose, or when the owner of this information exercises their right to cancellation. Whenever personal information is collected by ESCAPADA VIAJES, users will be informed previously by means of the website or microsites, clearly and unequivocally, of the following circumstances in this document: The existence of a file or processing of personal information treatment, the purpose of its collection and the end user.
Registration of the file in the Data Protection Agency Register.
Obligatory or optional nature of the response to questions that should be asked of the user, as well as the consequences of the collection of the information or of the refusal to supply the requested information.
Possibility of exercising rights of access, alteration, cancellation and objection. Identity and address of the person responsible for processing the information.
The user will be the only person responsible should the forms be completed with information that is false, inaccurate, incomplete or not updated. Any transfer of personal information provided by users of this site to third parties will be duly communicated to those affected, specifying the identity of those receiving the information and the reason why the information is being used by these parties.
Cookies are only associated with anonymous users and their computers, and they do not provide information that will allow the users names and surnames to be identified. Cookies allow us to notify you of goods and services that may be of interest to you. Cookies generally have a limited duration. No cookie makes it possible to contact users by their telephone numbers, email addresses or any other means of contact. No cookie is able to extract information from users' hard drives, steal personal information, or read the cookie files created by other providers.
A number of the pages of the ESCAPADA VIAJES website may include links to third-party websites. Those websites are governed by their own data protection rules and ESCAPADA VIAJES accepts no responsibility for their operations.
Users who send information to or through those websites should check their data protection policy before providing any information regarding identified or identifiable physical persons.
The browsing process of a user at ESCAPADA VIAJES, as with any other website, leaves a "trace" in the form of an IP address that is provided for use in the session by your Access Provider.
Registry of this IP address is only for internal use, such as for statistics regarding website visits. The IP address for one user is different to the Internet connection of another, thus it is not possible to deduce any browser "habits" through the pages of ESCAPADA VIAJES of any specific user.
The cookies are for internal use only, such as statistics regarding visits to this website. The cookies used can not read the cookie files created by other suppliers or websites. You have the option of configuring your browser to provide you with on-screen notification of the reception of cookies and to stop cookies being stored on the hard drive. Please check the browser instructions and manuals to find more information on this subject.
If you have any queries or comments regarding the way in which ESCAPADA VIAJES uses users' personal information, please email us at firstname.lastname@example.org Modifications to the privacy statement
Our privacy statement is subject to changes which will be published on this page. Users are offered the option of agreeing to have their personal information processed by ESCAPADA VIAJES in accordance with this data protection policy. However, if you do not accept the terms of our data protection policy, you will be unable to use the services offered by ESCAPADA VIAJES.
ESCAPADA VIAJES expressly refuses to accept the personal information provided by minors under the age of fourteen without prior consent from their parents or guardians. If you are under the age of fourteen and do not have this consent, do not provide ESCAPADA VIAJES with your personal information or use our services.
You must provide ESCAPADA VIAJES with the requested personal information when signing in as a user on any of the websites operated by ESCAPADA VIAJES corresponding to the URLs www.escapadaviajes.com and www.couponflight.com for the services which may be obtained or requested through the website.
Any personal information collected will undergo automated processing and will be incorporated into the corresponding automated databases owned and operated by ESCAPADA VIAJES (hereinafter the "database"). At the moment the personal information is collected, except for fields where the contrary is indicated, you may provide the personal information on a voluntary basis. In this case, your refusal to provide this information will not imply diminished quality or quantity of the corresponding services (unless otherwise stated). Nevertheless, your refusal to provide information considered obligatory will make it impossible to access the services for which it is requested.
Regardless, as a user, you are responsible for the veracity of the information provided. ESCAPADA VIAJES reserves the right to exclude any users providing false information from the listed services, without prejudice to any other legal actions this may incur. Personal information shall be processed with the degree of protection required by law to guarantee its security, prevent its modification, loss, unauthorised treatment or access to it, bearing in mind the state of technology and accepting that Internet security measures are not inexpugnable.
You are responsible for complying with government regulations regarding exit and entry documentation, among others. This information is available on the Spanish Ministry of Foreign Affairs website (www.mae.es). ESCAPADA VIAJES may incorporate additional special conditions which will be notified through its website.
Personal information will be collected for the following purposes:
Those inherent to the activity of a wholesale travel agency. Transfer to the parties involved in providing the services requested by users. The management, administration, rendering, broadening and improvement of the services that users may decide to subscribe to, sign in to, and use according to their preferences and tastes.
The verification of credit cards and other types of payment cards. The study the use of services by users. Verification, maintenance and development of systems and statistical analysis. Activities of advertising, promotion and commercial prospection regarding products and services related to the tourism, leisure, insurance and advertising sectors. Sending questionnaires, which users are under no obligation to complete. Receive automatic calls (without human intervention) or SMS text messages for the purpose of direct sale, advertising and related to the service purchased or any of its purposes, including Premium SMS texts.
The affected party expressly authorises ESCAPADA VIAJES to process and use their personal information for the aforementioned purposes even after the contract or service provision between the affected party and ESCAPADA VIAJES has been settled or finalised. Bear in mind that if you book a flight originating or with destination or stopover in any airport in the United States, the information contained in your booking may be consulted by the United States customs and immigration authorities. Users are aware that ESCAPADA VIAJES processes their personal information and consults third-party databases for the purpose of determining their profile and offering suitable products and services of its own or of third parties, of the financial, insurance, telecommunications, energy water, gas, IT, education, tourism, travel, art, leisure, culture, property, automotive, food, home, gift or consumer sectors.
Moreover, users expressly consent that their personal information may be transferred to: national and international authorities with competence in tourism, terrorism or crimes against humanity, and any subsidiary or entity in which ESCAPADA VIAJES has a stake, or companies that provide the purchased service (hotels; cruise lines; road and rail transport companies; airlines; hire companies; etc.) so that they can by used to provide the proper service requested by users and to fulfil the purposes established in this data protection policy.
Furthermore, users agree that the information regarding the service purchased through ESCAPADA VIAJES may be accessed in order to offer additional services, such as the refund for airport charges for unused journeys, among others.
Additionally, only in the case where users have purchased services through the ESCAPADA VIAJES URLs www.escapadaviajes.com or www.couponflight.com, their personal information may be transferred to the entities that so require in order to book the different services requested by users providing their information through the travel section of this website. The object of this company is to the activity inherent to a wholesale travel agency. Under the provisions of Article 34.e) of Spanish Data Protection Act 15/1999, users give their consent to our transferring their information to recipients under the aforementioned terms and conditions, in any country in the world, including those which do not offer a level of protection equivalent to Spanish Data Protection Act 15/1999.
Direct Marketing It is possible that on occasion we will contact you by email to provide you with information about travel, leisure, entertainment and complementary product promotions and offers. However, you may request or reject any such notifications by marking the box when making your booking. Likewise, in all email correspondence, the passenger will be given the opportunity to indicate whether or not to continue receiving our direct marketing notices.
Passenger Rights Passengers have the right to ask in writing for the stored information about themselves and to correct the mistakes that might be contained in their information. Our email address is: email@example.com
Modifications to the privacy statement Our legal notice and privacy statement are subject to changes that will be published on this page.
Finally, in compliance with the provisions of Spanish Data Protection Act 15/1999, users may exercise their rights to access, revocation, rectification, cancellation and objection regarding their personal information stored in ESCAPADA VIAJES databases in writing by contacting the "Data protection manager" at the ESCAPADA VIAJES registered address:
Wholesale travel agency Viajes Regalo, Community of Madrid ID (CICMA) 3232, Paseo del Club Deportivo nº1, 28223 Pozuelo de Alarcón – Madrid –Spain. ©2016-2017 Escapada Viajes. All rights reserved.